SHIPPING & PAYMENT INFORMATION
Shipping Policy
Currently, we only ship within the United States.
Our shipping services are available for U.S. addresses only. While we strive to deliver on time, please be aware that we are not liable for delays due to external factors beyond our control, such as adverse weather conditions.
- Free Standard Shipping: Enjoy free standard ground shipping on all orders, no minimum required.
- Expedited Shipping: For faster delivery, choose our express shipping option at checkout. Expedited shipping costs vary by destination zip code.
- Order Accuracy: Please ensure accurate delivery information at checkout. Once an order is processed, modifications or cancellations may not be feasible, especially if the package is already in transit.
- Tracking: We recommend monitoring your shipment with the tracking details provided.
- Lost or Stolen Packages: If your package is marked as delivered but cannot be located, please contact us at info@fluxbiotics.com or via text at (720) 310-5444 within 7 days of the delivery date.
- Incorrect Address: We are not responsible for items shipped to incorrect addresses provided at checkout.
Order Processing
- Orders are processed on all business days, excluding holidays, with occasional processing delays on public holidays.
- Standard Shipping: 1-2 business days for processing; estimated delivery in 3-7 business days.
- Express Shipping: 1-2 business days for processing; estimated delivery in 2-3 business days. (Costs vary by destination zip code.)
Payment Information
We process payments securely through Stripe, accepting major credit cards, Apple Pay, and Google Pay. Your payment information is encrypted to ensure privacy and security throughout the checkout process.
Temperature-Sensitive Products Reminder
For temperature-sensitive items, please follow any included storage instructions to maintain product integrity.
Customer Account Information
For account holders, order tracking can be managed within your account portal.
